Secure your account

Staying safe with Greenwheels means more than keeping both hands on the wheel. It’s also about keeping your Greenwheels account and details safe and secure. Cyber criminals are after everything valuable, including your personal data and login details. Scammers and cybercriminals are constantly coming up with new tricks for material gains and access to online accounts. The same goes for your Greenwheels account and usage.

This page is all about how you can recognise potential scams and secure your account. Except from our official communication channels (greenwheels.nl, greenwheels.com, the Greenwheels app and our official email addresses as listed on this page), our team will never ask you:

For your password or verification codes
For your bank details
For your drivers license number
For your individual Greenwheels PIN
For the PIN of the fuel- or charging card
To open the car in the physical presence of one of our employees

Together against fraud

Choose a strong and unique password

Keeping your data confidential and secure is very important. That’s why Greenwheels has its privacy policy. However, we can’t keep your data secure without your help. You can do your part by choosing a strong, unique password (i.e. a different password for every account). Tips for a secure password

A strong password consists of 10 or more characters. Size matters more than complexity.
Use uppercase and lowercase letters as well as digits and special characters.
Avoid obvious passwords, such as names or dates of birth.
Use a different, unique password for each website or account.
Change your password regularly, including the password for you e-mail account.
Regularly check whether your data were found in a data breach - good places to look include haveibeenpwned.com, monitor.firefox.com or dehashed.com.

If necessary, use a password manager (like 1Password, Bitwarden or Keepass) to remember your passwords and keep them secure. Password managers can also exchange login details across all your devices, including your phone, computer and web browser. Change your password regularly.

Protect your personal data

If you get in touch with our customer service or other Greenwheels employees, it’s important to know that we’ll never ask you for personal information. Official Greenwheels employees have access to certain data they need in order to assist you, like reservation details. Under no circumstances do we ask for your password. When you're a private user, we never ask for bank details, such as your account number, either.

Keep your verification codes to yourself

Greenwheels employees will never ask for your verification codes. If you are asked to provide your verification code in any way (for example by telephone or email), please do not hand this over to others! Contact our customer service immediately by telephone. They will help you to (re)secure your account, if necessary.

Never share your data with others

It goes without saying, but keep your login details to yourself. Never share them with someone else, not even close friends, neighbours or your partner. Even if you want to use one account together, you can do so securely, each with your own PIN code. If it turns out that you shared your login details with someone else, you will be held liable for all costs incurred and receive a fine.

Protect your PIN

The PIN you use to unlock the car is strictly personal. Never share this code with others and keep it private. A Greenwheels employee will never ask for your PIN and cannot see it or look it up. Do not share it over the phone, by e-mail, on social media, on Whatsapp (or other chat services) or any other way whatsoever. Make sure to shield your PIN code when you enter it into the on-board computer before you start your trip.

Do not open the car for others

Our employees will never ask you to open the car on the spot. If they need access to the car for maintenance or cleaning, they'll open the car using their own Greenwheels app. Is someone asking you to open the Greenwheels car on the spot? Don't do this and immediately call customer service.

Never share the PIN of the fuel-/charging card

Greenwheels employees will never ask for the PIN of the fuel- or charging card. If you are in any way (for example, by phone, email or in person) asked to provide the PIN for the fuel- or charging card, do not do so! A Greenwheels employee will also never ask you to open the car in our presence. If this does happen, please immediately contact our customer care by phone.

Use the latest version of the app

We update the Greenwheels app regularly, adding new features and fine-tuning our security measures. Make sure you are using the latest version of our app. Changing your settings in the App Store or Play Store to allow “automatic updates” is the best way to ensure that the app is always up to date.

Check your reservations and invoices regularly

When you are the contract driver, you can check and review your reservations in your account 24/7, including both your previous and upcoming reservations. There you'll also find a list of bookings, which will be attributed to the invoices we send you twice a month. These invoices can also be found in your account. Check your invoice as soon as possible, verifying that the information is correct and that you indeed made all those bookings. It is important to do this as soon as possible, because it means we can intervene quickly if potential suspicious activities come up.

Share a copy of your drivers license safely

The app KopieID allows you to make a copy of your drivers license and cross out any personal details we don't need, for example your personal identification number (BSN). You can also add a watermark to the copy, so it's clear it's a copy and not the real document.

What to do in case of trouble

Think you might have fallen victim to a scam or fraud? Did you receive an email with a new PIN, even though you didn't request one? Did someone other than you log into your account on another device? Did you receive a message confirming a password change that you didn’t request? Is someone asking you to provide a verification code? Or is there another situation you find suspicious? Always report it to customer service and follow the steps below:

1 - Check whether you still have access to your account

If you do, change your password and PIN immediately.

If you don’t, send an e-mail to fraude@greenwheels.nl right away. In your message, please answer the following questions: When did you notice that you had (potentially) fallen victim to a scam? What message did you receive from Greenwheels and why don’t you trust it? Attach the “suspicious" message. Please also let us know your name, phone number and e-mail address. We’ll get back to you as soon as possible. Make sure not to skip step 2!

2 - Check your reservations

If all reservations were made by you (or drivers linked to your account), no further action is needed.

If you come across a reservation that wasn’t made by you, please call our customer service department immediately. We’ll help you resolve the issue. If you have become a victim of fraud or a scam, we ask that you report it to the police. We will need a copy of your police report to be able to assist you further.

Good to know: if you request a (new) Greenwheels card yourself, we’ll e-mail you the PIN as soon as the card is activated. No action is needed from your end upon receiving this e-mail.

Which emails are coming from Greenwheels?

Did you receive an email and are you not sure if it came from Greenwheels? Check the sender. We will only send emails from the following email domains:

@greenwheels.com
@greenwheels.nl
@email.greenwheels.com
@customercommunications.greenwheels.com

Which phone number is from Greenwheels?

As of 12 March 2026, the phone number of Greenwheels has changed to 010 793 39 70. This is the only and official phone number of Greenwheels that you can call to. We can also use this number to call you or send you a message via SMS or WhatsApp.

Keeping things safe and secure

What do we do to keep your account safe and secure and prevent fraud? At Greenwheels, we continue to improve the security of your data and our systems. We have standard procedures for monitoring our systems, as outlined in our privacy policy.

Greenwheels will crack down on all forms of (cyber) crime. If we discover evidence of a crime, will report it to the police and we will pass on all costs incurred to the perpetrator. Online safety is a major priority for us, so we take immediate action whenever we come across signs of fraudulent activity. Your assistance and input are a great help and allow us to respond as quickly as possible. Together we can make streets more liveable and stay strong online.

No More Leaks

We have partnered up with Dutch national police and a large number of other companies with many online account holders as part of the "No More Leaks" initiative. Together, we are working to elevate our online security measures and combat or even eliminate misuse of stolen data. No More Leaks takes a preventive approach by trying to break criminal revenue models.